By now you would have gathered that I am, deep down at least, an optimist. To that end, I came across the following article by Doug Kennedy, President of the Kennedy Training Network, that was taken from ehotelier.com, January 30, 2009. The article entitled: 'First step in new sales: Believe it is possible!' addresses the hospitality industry, however Mr. Kennedy's message is relevant to all of us regardless of what industry we work in. Key points coming out of the article:
> Don't cut the level of optimism for the future
> Your level of optimism is visible every day in the actions of sales managers and employees as a whole
> The lack of optimism in sales becomes a self-fulfilling prophecy
Mr. Kennedy's final words provide valuable advice to us all: 'Make sure your actions as well as your words demonstrate a strong belief that although we might currently need to work a little harder and a little smarter than we did during those last few years of record profits, there is still plenty of business out there to be won.'
My thanks to Mr. Kennedy and the team at ehotelier.com
ian
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